Terms & Conditions

Welcome to su77, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your access to and use of the su77 website, mobile interface, games, betting markets, promotional offers, and all related services. This document forms a legally binding agreement between you (the registered player) and su77.

By registering an account, logging in, depositing funds, or placing any bet on su77, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

Acceptance of Terms

These Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and su77 with respect to your use of the platform. These documents are incorporated by reference and must be read together.

su77 reserves the right to amend these terms at any time. Continued use of the platform following any changes constitutes your acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically to stay informed of any updates.

Eligibility & Age Requirement

To create an account and participate in any activity on su77, you must meet the following eligibility criteria without exception:

• You must be at least 21 years of age (21+ only). Players under 21 are strictly prohibited from registering or using the platform.
• You must be a natural person with full legal capacity to enter into binding agreements.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not be listed on any self-exclusion register or have a prior account suspension for policy violations on su77 or affiliated platforms.

su77 conducts identity verification checks to confirm age and eligibility. Providing false information during registration is a serious breach of these terms and will result in immediate account termination and forfeiture of any funds held.

Account Registration & Security

Each player is permitted to hold only one (1) registered account on su77. Creating multiple accounts — whether under the same identity, different names, or shared devices — constitutes a violation of these terms and may result in the permanent suspension of all associated accounts and the forfeiture of any winnings.

When registering, you agree to provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your login credentials. su77 will not be liable for any losses resulting from unauthorised access to your account due to your own negligence.

• Use a strong, unique password that you do not share with any third party.
• Notify su77 support immediately if you suspect unauthorised access to your account.
• Do not share your account with family members, friends, or any other individual.
• Keep your registered contact details (mobile number, email address) up to date at all times.

su77 reserves the right to request KYC (Know Your Customer) documentation at any stage, including government-issued photo identification, proof of address, and proof of payment method ownership. Failure to complete KYC verification within the stipulated timeframe may result in temporary account restriction.

Deposits & Withdrawals

su77 supports a range of payment methods tailored for Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and major card networks. All financial transactions are processed in Bangladeshi Taka (BDT).

• Minimum deposit amounts and maximum withdrawal limits are defined on the su77 payment page and may be updated periodically.
• Withdrawals will only be processed to the same payment method used for the original deposit, subject to KYC verification.
• su77 is not responsible for delays caused by payment processors, banking systems, or network outages beyond our control.
• Deposits made in error may not be recoverable. Players are advised to double-check transaction details before confirming any payment.

su77 reserves the right to conduct enhanced due-diligence checks on any withdrawal request. This may involve requesting additional documentation to verify the source of funds. Any account found to have been funded through fraudulent means will be closed and relevant funds frozen.

Bonuses & Promotional Offers

su77 offers a variety of promotional incentives including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as IPL, BPL, and Eid. All bonuses are subject to specific terms and conditions which must be satisfied before any associated winnings can be withdrawn.

• Wagering requirements (rollover conditions) must be completed within the specified promotional period. Failure to meet them will result in bonus expiry.
• Bonuses may not be transferred, exchanged for cash equivalents, or combined with other offers unless explicitly stated.
• su77 reserves the right to withdraw any promotional offer at any time without prior notice in cases of suspected misuse or exploitation.
• Players who are found to be abusing bonus offers — including through multi-accounting, arbitrage betting, or coordinated exploitation — will have their bonuses voided and accounts reviewed.

All bonus-related disputes must be raised with the su77 support team within seven (7) days of the issue arising. Claims submitted after this window may not be considered.

Prohibited Activities

The following activities are strictly prohibited on su77. Engaging in any of these behaviours will result in immediate suspension, account closure, and forfeiture of all funds without recourse:

• Money laundering or using the platform to process proceeds of criminal activity.
• Collusion with other players or operators to manipulate game outcomes or betting markets.
• Using automated software, bots, or any artificial intelligence tools to place bets or interact with the platform without human oversight.
• Attempting to hack, reverse-engineer, or exploit software vulnerabilities within the su77 platform.
• Using the platform while knowingly self-excluded, or registering a new account after a suspension has been imposed.

su77 employs sophisticated fraud detection systems and cooperates with financial institutions to identify and investigate prohibited conduct. Confirmed cases may be referred to relevant authorities.

Intellectual Property

All content available on the su77 platform — including but not limited to software, game interfaces, graphics, logos, text, audio, video, animations, and the overall design — is the exclusive intellectual property of su77 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes. Any reproduction, distribution, modification, public display, or commercial use of su77 content without express written consent is strictly prohibited.

Privacy & Data Protection

su77 is committed to protecting your personal data in accordance with applicable data protection principles. Our Privacy Policy sets out in full how we collect, process, store, and share your information. By using su77, you consent to the data practices described in that policy.

su77 applies SSL encryption across all data transmissions and uses secure server infrastructure to protect against unauthorised data access. We do not sell your personal data to third parties for marketing purposes.

Responsible Gaming

su77 promotes responsible gaming as a fundamental principle of our platform. We provide tools that empower players to manage their gambling activity, including deposit limits, session time reminders, temporary account time-outs, and permanent self-exclusion options. If you feel that gambling is negatively affecting your life, we strongly encourage you to use these tools or contact our support team for assistance.

su77 strictly enforces its 21+ age policy. Players aged 21 and above only. Gambling can be addictive — please play responsibly and within your financial means. For further guidance, please review our Responsible Gaming page.

Limitation of Liability

To the fullest extent permitted by applicable law, su77 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes but is not limited to loss of winnings, data loss, service interruption, or any other financial or reputational loss, whether foreseeable or not.

su77 does not warrant that the platform will be error-free, uninterrupted, or free from viruses or other harmful components. The platform is provided on an 'as is' and 'as available' basis. Players access and use the platform entirely at their own risk.

Account Suspension & Termination

su77 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, particularly in the following circumstances:

• Breach of any provision within these Terms & Conditions, including eligibility violations, prohibited conduct, or KYC non-compliance.
• Reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or collusion.
• A player's voluntary request to close their account or activate self-exclusion.

Amendments to These Terms

su77 may revise these Terms & Conditions at any time. When material changes are made, we will endeavour to notify registered players via the contact details on file. However, it remains your responsibility to check this page regularly. The date of the most recent revision is displayed at the top of this document.

Continued use of su77 following the posting of any amendments constitutes your binding acceptance of those changes. If you disagree with any revision, you must stop using the platform and, if desired, close your account by contacting our support team.

Governing Law & Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of the jurisdiction under which su77 operates. Any dispute arising out of or in connection with these terms that cannot be resolved informally between the parties shall be subject to the exclusive jurisdiction of the competent courts or arbitration body as determined by su77.

su77 encourages players to first contact our support team to resolve any disputes amicably before pursuing formal proceedings. Our team is available 24/7 and will make every effort to address your concern promptly and fairly.

Contact Us

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the su77 support team. Our dedicated team is available around the clock to assist registered players across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.

Email: [email protected] — Please include your registered username and a clear description of your query for the fastest possible response. We aim to respond to all support requests within 24 hours Bangladesh Standard Time (BST, UTC+6).