Privacy Policy

Introduction

Welcome to su77. This Privacy Policy explains how su77 ('we', 'us', or 'our') collects, uses, discloses, and safeguards your personal information when you visit and use our online casino and sports betting platform accessible at su77.ws. We are committed to protecting your privacy and handling your data in an open and transparent manner.

By accessing or using su77, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately. This policy applies to all users of the su77 platform, including players registered from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

We process your personal data only when we have a legitimate reason to do so, such as fulfilling our contractual obligations to you, complying with applicable legal requirements, or where we have obtained your explicit consent. We do not sell your personal data to third parties under any circumstances.

Information We Collect

When you register and use the su77 platform, we may collect the following categories of personal information to provide you with a complete, secure, and compliant gaming experience:

• Identity information: full name, date of birth, national ID or passport details (required for KYC verification and age verification to confirm you are 21 years or older).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: bKash account number, Nagad account number, Rocket account number, Upay details, or other payment method identifiers used to process deposits and withdrawals. We do not store full payment credentials on our servers.
• Technical and usage data: IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), pages visited, game sessions, betting history, and interaction logs.
• Communications data: messages you send to our customer support team, live chat transcripts, and feedback submissions.

We collect this data directly from you during registration and account use, automatically through cookies and similar tracking technologies, and occasionally from trusted third-party identity verification and payment processing partners.

How We Use Your Information

su77 uses your personal data for the following specific and legitimate purposes. We only process data that is necessary for each stated purpose:

• Account registration and management: creating and maintaining your su77 account, verifying your identity, and ensuring you meet the minimum age requirement of 21 years.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods in Bangladeshi Taka (BDT).
• Customer support: responding to your queries, resolving account issues, and providing assistance across all games including cricket betting, live casino, slots, and crash games.
• Legal and regulatory compliance: fulfilling Know Your Customer (KYC) obligations, anti-money laundering (AML) checks, responsible gaming verification, and any other legal requirements applicable to our platform.
• Platform improvement and analytics: analysing usage patterns to improve our website performance, game selection, promotional offers, and overall user experience for players across Bangladesh.
• Marketing communications: sending you relevant promotions, bonus offers, and platform updates where you have given consent. You may withdraw consent at any time by contacting our support team.

Sharing of Your Information

su77 does not sell, rent, or trade your personal information to any third party for commercial purposes. We treat your data with the strictest confidentiality. However, to deliver the services you expect, we may need to share limited information with the following categories of partners:

All third-party partners we engage are contractually required to handle your data securely and to use it only for the purpose for which it was shared. They are prohibited from using your data for their own marketing or operational purposes.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors such as Visa and Mastercard — solely to process transactions you initiate.
• Identity verification and KYC providers: regulated third-party services that confirm your identity and age in compliance with applicable standards.
• Regulatory and law enforcement authorities: only when we are legally compelled to disclose data, for example to comply with a court order, anti-money laundering investigation, or fraud prevention requirement.

Cookies and Tracking Technologies

su77 uses cookies and similar tracking technologies to operate, improve, and personalise the platform experience. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies: (a) Essential cookies — required for basic platform functions such as login sessions, game loading, and navigation. These cannot be disabled without breaking the platform. (b) Analytics cookies — used to understand how players interact with su77, which games are most popular, and how we can improve page performance. We use anonymised analytics data only.

You can manage or delete cookies at any time through your web browser settings. Please note that disabling certain cookies may affect the functionality of the su77 platform. We do not use advertising cookies or cross-site tracking cookies to profile you for third-party advertisers.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention periods apply: account data is kept for the duration of your active account and for a period of up to five years after account closure to meet legal and audit obligations; financial transaction records are retained for a minimum of five years to comply with anti-money laundering regulations; customer support communications are retained for up to two years from the date of the last interaction.

When your data is no longer required, we securely destroy it using industry-standard data sanitisation methods. You may request deletion of your personal data at any time; however, we may be required by law to retain certain records beyond your deletion request.

Your Rights Regarding Personal Data

As a user of the su77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account details and the specific right you wish to exercise:

• Right of access: you may request a copy of all personal data we hold about you.
• Right of rectification: you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right of erasure: you may request that we delete your personal data, subject to any legal retention obligations we must fulfil.
• Right to object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to restrict processing: in certain circumstances, you may request that we limit the way we use your data while a dispute or correction request is being resolved.

We will respond to all rights requests within a reasonable timeframe. Please note that exercising some rights may affect your ability to continue using certain features of the su77 platform.

Data Security Measures

su77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security audits and vulnerability assessments, strict internal data access policies limiting access to authorised personnel only, and two-factor authentication options for account security.

While we employ industry-standard security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your su77 account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Third-Party Services and Links

The su77 platform integrates with trusted third-party service providers including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own platforms and may process limited technical data (such as session tokens and game results) in the course of delivering their games. Each game studio operates under its own data handling standards. su77 selects partners who meet high standards of data security and fair play.

su77 is not responsible for the privacy practices of third-party game studios or payment processors. We recommend that you review the privacy policies of any third-party service you interact with directly. The su77 website does not contain links to external third-party websites; all content is hosted and served within the su77.ws domain.

Children's Privacy and Age Restriction

su77 is strictly an adult-only platform. You must be 21 years of age or older to register and use our services. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use appropriate parental controls to prevent minors from accessing gambling platforms. If you believe a minor has registered on su77, please contact us immediately at [email protected].

Changes to This Privacy Policy

su77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of the su77 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way su77 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 5 business days.

We are based in Bangladesh and our platform serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All communications are handled in English and are available around the clock.

Email us at: [email protected]